Refund Policy – TiviMate USA
At TiviMate USA, we are committed to delivering high-quality IPTV services. We understand that issues may occasionally arise, and you may wish to request a refund. Please read this policy carefully to understand the terms and conditions.
Refund Eligibility
Refund requests must be submitted within the guaranteed period specified for your subscription plan. To request a refund, contact us at contact@tivi-mate.net with a valid explanation for your request.
Refund Criteria
Refund requests are evaluated on a case-by-case basis. Refunds may not be granted for the following situations:
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Missing Channels: Some channels may vary due to licensing or content availability.
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Temporary Buffering: Minor interruptions may occur due to your internet connection.
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Temporary Channel Outages: Channels may occasionally be unavailable for short periods.
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EPG Errors: Electronic Program Guides may not always be complete or accurate.
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Setup Difficulties: Issues resolved with setup guidance are not eligible for refunds.
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ISP Restrictions: Some Internet Service Providers may block certain services; ensuring access is your responsibility.
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Insufficient Reason: Refunds require a clear and valid explanation.
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Slow Internet Speeds: Ensure your internet meets minimum requirements for optimal streaming.
Refund Process
To request a refund, email contact@tivi-mate.net within the eligible period. We will review your request and respond promptly.
Policy Updates
TiviMate USA reserves the right to update or modify this Refund Policy at any time. Users are responsible for reviewing the policy periodically.
For questions or assistance, contact our support team at contact@tivi-mate.net. We are committed to ensuring a positive and seamless streaming experience with TiviMate USA.
Last updated: November 2025
